Tagged as a utopia for computer networks, NETOPIA Internet Cafe has become a digital paradise. Founded in 1996 by two computer techies, the erstwhile private gaming room evolved into the country’s biggest provider of shared computer and internet access, desktop publishing, photo-printing, and e-load services.
With the one-stop Information Communication Technology accessibility it provides as well as the reliable and consistently satisfying customer experience it delivers, Netopia became true to its promise of giving full and sustainable value to its stakeholders . In 1999, with the commissioning of Francorp to come up with the framework of a franchise system, Netopia was able to develop business structures. This helped the company expand to its current number with 60 company owned and 10 franchised outlets.
Michael Lacy, president, ascribes Netopia’s accomplishments to a “combination of 2 important elements – an effective business model and good relationships between the franchisees and the franchisor. Successful relations between franchisor and franchisee are paramount to long-term growth. Utilizing the benefits and nature of the franchise relationship will help overcome many obstacles, while giving both the best chance at success.”
With Netopia’s broad network coverage, they have attracted many corporate customers for their training, recruitment, and advertising needs. On the retail side, Netopia has become a popular destination for Internet surfing, gaming, digital printing, and electronic loading.